Skeepers Academy: How does it work?

Are you new to Ratings & Reviews or looking to deepen your knowledge?

The Skeepers Academy is your ally in gaining new skills! Discover how our e-learning platform will help you make the most of our solution. 

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Getting Started with Skeepers Academy

1. Registration and Login

Once you have registered, you will receive 2 emails:

  • A welcome email containing a link to create your password.
  • A confirmation email inviting you to log in using your email and the password you created. 

If you are redirected to a 403 Error page when logging in, follow these instructions.

2. Accessing Training 

The "My Courses" tab gives access to all the training courses you are enrolled in. 

Skeepers Academy offers a complete training course or several specialization paths according to your needs. 

 

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You have the option to: 

  • Start a new course by clicking on the "Start" button.
  • Resume an already started course by clicking on "Continue", allowing you to continue where you left off.

Structure and Content of the Courses

A course is made up of several modules. Each module contains lessons centered around a common learning objective. At the end of each module, you will take a quiz to reinforce the knowledge.

The main goal is to acquire skills and autonomy in using the solution. 

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Once the course is completed, you can fill out a quick evaluation (3 minutes) to give your feedback on the training and help us improve its content! If you do not complete it, you will receive a reminder email.

The Dashboard

The dashboard is located directly on your home page when you open Skeepers Academy and mainly consists of the following sections: 

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  • My Courses: the courses you are enrolled in will also be displayed here. You can check your progress and start or resume where you left off.
  • Dashboard: these are your statistics concerning the completed courses.

 

FAQ

What should I do if I encounter a "403 Error" when logging in?

Try resetting your password here by clicking on "Forgot Password" and then log in.

If the problem persists, try logging in with a different browser or check this article for more information.

Are there any prerequisites for taking the courses?

There are no prerequisites for taking the training, except for being a client of the solution!


Our training is suitable for beginners on Ratings & Reviews as well as more advanced clients, to help you master the solution and make the most of it.

How do I sign up for training on Skeepers Academy?

For new clients, registration is done by our teams during your onboarding.


For clients who have already passed this phase, you can contact your CSM or request enrollment by completing this form.

You will have the choice to enroll in the complete training on the solution or in reduced courses, focusing on: 

  • Reviews management 
  • Reviews display (certificates & widgets)
  • The analysis of performance & KPIs 
Is the training free?

We believe it is important to support you in using and mastering the solution through e-learning training.


Therefore, access to Skeepers Academy is completely free and lasts for 1 month! At the end of this month, no payment is required: your account is simply deactivated.

Are the quizzes decisive during the training?

The quizzes have a pedagogical purpose: to facilitate the anchoring and retention of knowledge, while helping you gauge your level of skills.

They are not decisive, however if you achieve a score of at least 70% on each of them, they are validated! This means you will receive a certificate of completion by email once you finish your training.

 

You now have all the information you need to start your training on Skeepers Academy! 

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