The advanced NPS dashboard allows you to get a clear view of your customers' satisfaction level. It is collected through an additional question added to your brand review request form.
To access the NPS dashboard, go to the left sidebar menu Statistics > NPS
The Net Promoter Score (NPS) is an indicator that measures the likelihood of customers recommending a company, product, or service to others.
This score is calculated by asking a single question: "On a scale of 0 to 10, how likely are you to recommend our company/product/service to a friend or colleague?"
Responses are then classified into 3 categories:
- Detractors (0-6)
- Passives (7-8)
- Promoters (9-10)
The NPS is calculated by subtracting the percentage of Promoters from the percentage of Detractors.
Available indicators
- Total number of collected brand reviews
- Number of collected NPS scores
- NPS score: presented from -100 to 100
- NPS score evolution
These elements allow you to measure customer satisfaction, evaluate their loyalty, and identify long-term trends of satisfaction or dissatisfaction. This helps you adjust your actions to improve the customer experience and strengthen brand loyalty.
You will also find:
- The distribution of respondent categories, by volume and percentage
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The distribution of NPS categories based on regions and sales points
(If these elements have been set up in your Verified Reviews account)
Identify the most engaged customer segments and analyze satisfaction according to geographical criteria. This will help you adapt your local strategies and better understand the variations in the customer experience based on regions or sales points.
The data is displayed and filterable over 24 months.