Discover Your Tickets' Portal

Welcome to your Tickets' Portal!

From this dedicated space, you can easily track and manage all your requests to our Care or Billing teams.

Follow these instructions to create your account:

Portal tickets EN.png

How to create an account?

  1. Go to the portal link: https://help.rr.skeepers.com/hc/en-us/requests
  2. Click “Get a password” or “Forgot your password?”, both will help you create a password
  3. Enter the email address you want to use
  4. Check your inbox and follow the link to set your password. That’s it!

Please note: this portal is separate from your main Skeepers account, so you can't sign in with the same credentials. You'll have to create a new account.

What you can do in the Portal?

✅ View all your open and past tickets (also tickets you're CC'd on)

✍️ Reply directly to ongoing conversations

📁 Attach files or screenshots

🔍 Track the status of your requests

No need to search through your emails – everything is neatly organized and always accessible.

Need help?

If you have trouble accessing the portal or have any questions, feel free to reach out : Get in touch!

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