The Review Sharing is a feature designed to enhance and balance your online reputation across different review platforms.
Display at the bottom of your thank-you page a banner inviting the consumer to leave a review on a third-party platform such as Google or Trustpilot.
Consumer consent is essential for this option to work properly and to comply with ethical and legal guidelines for review management.
This approach helps obtain a more accurate and balanced representation of the customer experience by encouraging satisfied customers to share their opinion, thus providing a complete and nuanced picture of customer satisfaction.
This option requires internal setup by our team, please contact us to learn more.
How does it work?
- A share icon appears at the bottom of the review submission thank-you page.
- The consumer must click it to access your Google Business Profile or Trustpilot page, then copy/paste their review.
- For Google, the consumer will need to log in to their account to validate the review submission. This is not required for Trustpilot.
The review will not be marked as a "Verified Review" on these third-party platforms.
Setup
Refer to the version that matches your menu:
| ✨ New version | 🖥️ Classic version |
|---|---|
- From the left-hand menu, click
Collect Reviews, then Review Sharing.
- Activate the feature
on the platform of your choice: Google or Trustpilot.
- In the dedicated field, add the URL of the page where you want the consumer to leave the review.
- Don’t forget to click Save at the bottom of the page.
The consumer will then be prompted to copy and paste their review on the platform of your choice: you can see a preview on the right-hand side of the page:
If you are part of a network of stores and want to redirect your customers to the Google page specific to your location, you must associate a URL with your store in your Verified Reviews account by following these instructions.
This option requires internal setup by our team, please contact us to learn more.
Request Tracking
Refer to the version that matches your menu:
| ✨ New version | 🖥️ Classic version |
|---|---|
- From the left-hand menu, click
Statistics.
- Then click on the Review Sharing dashboard.
- You will then access your account performance.
Learn more about the Review Sharing dashboard.
- Go to
Statistics from the left-hand menu.
- Click on the dashboard of your choice:
Trustpilot, Google Sharing, etc.
- You will then see the number of invitations sent, as well as the number of clicks on your review invitation.
It is possible to see who clicked on your request; however, it is not possible to obtain data from third-party platforms to know how many reviews were actually posted on those platforms.