Choose your configuration preferences

• When enabled, this option places all new questions under moderation. 
• If disabled, questions will be automatically published unless they contain forbidden words, in which case they will also need to be moderated.

• When enabled, all new public answers (submitted via your product page) and community answers (when you request community participation) are placed under moderation. 
• If disabled, answers will be automatically published unless they contain forbidden words, in which case they will also need to be moderated.

• When enabled, all new exchanges are placed under moderation. 
• If disabled, exchanges will be automatically published unless they contain forbidden words, in which case they will also need to be moderated.

If a photo or avatar has been assigned to a moderator on your team, it will appear in the answer feed on your product page. This helps create a sense of closeness with your consumers.

Allows users to attach images to their questions or answers, enriching the content and making exchanges easier to understand.

Displays all exchanges for each question, allowing users to follow the full discussion and benefit from all provided answers. 

When you click the Ask the community button, we send, every 30 minutes and for each question, a series of emails to the buyer community. This operation repeats until the maximum number of emails allowed per question is reached or the desired number of answers is obtained.

This option lets you define how many emails are sent at once. If this value is set to “0”, no emails will be sent.

The feature for setting the maximum number of customers to notify is just below.

This option defines how many consumers will be invited to answer a question when you click Ask the community. 

If this value is set to “0”, no emails will be sent.

Buyers who made the most recent purchases are contacted first.

This option allows you to define the number of days before a buyer becomes eligible to be surveyed.

 If set to 0, the buyer becomes eligible as soon as they are added to the Q&A database.

This option defines the number of days after which a buyer is no longer eligible to be surveyed. If set to 0, the tool will not send any emails. 

The maximum delay for email sending is 365 days.

This option defines the maximum number of answers you want to receive for each question. 

Once a question reaches this number of answers, we will no longer survey the community for it. However, it is still possible to receive more answers than this value.

This option defines the maximum number of times a buyer will be surveyed about a specific product. 

Once this limit is reached, they will no longer be solicited until the limitation reset period expires (to be defined in the second-to-last option below).

This option defines the maximum number of solicitations a buyer can receive across all products.

Once this limit is reached, the customer will no longer be contacted until the limitation reset period expires (to be defined in the option below).

This option defines the number of days before a user becomes eligible to be surveyed again.

This option allows you to define which logo will be displayed in your emails and/or forms.