You can add new users directly to your Verified Reviews account and set their permissions.
You must have an Administrator role to add a new user. If you don't have it, please contact a Verified Reviews administrator within your company.
> Click on the version that matches your menu:
| ✨ New Version | 🖥️ Historical Version |
✨ New Version
- Go to the left-hand side menu
Account Management, then Users.
- Click on the Add New User button.
- Fill in the required information and select the role you want to assign: Administrator or Moderator.
Administrator: access to all account features.
Moderator: limited access to the Review Management tab only.
- From the Account Management > Users menu: click on the user of your choice.
- When the right-hand panel opens, click on Associated Shops, then Associate Shops.
- Select the location or store of your choice.
- Confirm your selection by clicking Associate.
This moderator will then have exclusive access to reviews for this location.
To save time, you can import multiple users at once.
- Click on Import Users.
- Download our Pre-filled File and complete it with the required information.
- Once the file is complete, upload it in the designated area (+).
- Your contacts will be automatically added to your account!
- From the list, click on the user of your choice.
- Then click on the Reset Password button from the panel on the right-hand side of the screen.
🖥️ Historical Version
- From the left-hand side menu, click on
- Click on the Add button and fill in the required information: email, associated sites, and role (from the available list).
Administrator: access to all account features.
Statistics: access to all statistics and dashboards.
Product Manager, Product, Product Reviews: access to all functionalities related to the product, reviews, and KPIs.
Accounting: access to billing, payment, and bank information.
IT: access to all configuration pages (FTP, API, settings, module...).
Moderation, Reviews, Site Reviews: access to all review management functionalities.
Contractor: access for people outside your company, such as web agencies.
Store: access for store managers if applicable.
If you collect offline brand reviews, you can choose the Store role. This will give you the list of your stores and allow you to link the user to the appropriate store.
Choose whether to send email notifications to this user. If you want to disable notifications for a user, make sure to disable them in the Notification Management menu as well.
Check this box to send the password creation email to the user. If you uncheck it, you can send this email later through the interface. This option is useful if you want to create access but wait to communicate internally before sending the email.
If a user has lost their password, you can reset it using the Lock button in the Actions column. The user will then receive an email to create a new password.
Make sure to check the spam or junk mail folders, as our emails sometimes end up there.