Create tags for moderation management and analysis

To facilitate the management, moderation and analysis of your reviews, you can create tags.

What is a tag?

A tag is a label, linked to a specific theme, that you can assign to certain reviews.

What does tagging a review mean?

Tagging refers to the attribution of keywords to your reviews, to facilitate their classification, organization and analysis. Tags can be used to group together similar reviews or associate them with specific characteristics.

This means you can receive weekly reports, and easily identify areas for improvement for your products or services.

Here are a few examples of tags to illustrate what we mean:

Brand reviews: delivery, customer service, site navigation, problem with item received.
Product reviews: quality, defective item, longevity, practicality.

How to create a tag?

1. Click on the Review processing
2. On the top right, you'll find the settings button.
3. Click on Tags
4. Once on the page, you'll notice that it's divided into:

• • Possibility of choosing a period
  • Configuration of a weekly report
  • Tags Brand Reviews
  • Tags Product Reviews

5. Click on add a Tag (brand review or product review)

6. Fill out the form to configure the Tag:

• • Attribute a name
  • Attribute an identifier, this can be the team or person who needs to deal with these tags.
  • If you wish, add the email address of the person who should be notified when a tag has been assigned to a notice.
  • Add a color, if you wish.

How to assign a tag at the time of moderation?

When processing a review, you have the option of assigning a tag.

1. Click on add Tag and choose the one that corresponds to the type of review.

2. To facilitate review moderation, you can apply filters to filter reviews according to tag type.

How to track Tags and set up a report?

We make it possible for you to have a weekly report sent to your e-mail address to make it easier to identify areas of improvement for your products or services.

1. Click again on Parameters and then Tags

2. You'll have a list of simple key performance indicators that will give you visibility on usage as soon as your TAGS.

   • Number of tagged reviews
   • Average rating
   • % of total reviews collected
   • Link to tagged reviews
   • Notification email
   • Tag distribution
3. You need to decide on the recipient and add the email address, then, simply associate the tag of your choice.

How to receive a notification following the assignment of a tag?

We'll send you a notification when a tag is assigned to a review.

1. Click on "Add a tag" or "Edit a tag" (in case of an existing tag)
2. Type the desired email addresses and don't forget to separate your email addresses with commas.