How do I activate the monthly report to be received by email?

You have the option to receive monthly reports via email, containing key performance indicators for review collection: monthly reports

Here is the list of KPIs you will find in this report:

• Average rating
• Average rating change
• Number of reviews submitted
• Change in the number of reviews submitted
• Number of opened review request emails
• Change in the number of opened review request emails
• Number of review requests sent
• Number of visits to the certificate, if you have the old version of our certificate
• Percentage of visits to the certificate, if you have the old version of our certificate

Prerequisites 

• Have an administrator role to activate this feature
• Be an offline account, meaning collecting reviews for one or more establishments.
• Collect reviews for 2 months (The first collected review must be at least 2 months old)
• Have more than 60 collected reviews

Procedure

Step 1 

Go to the menu Account Management/My Account

Step 2

At the bottom of the page, click on Modify Contact Configuration

Step 3

Select the email address of the concerned user and activate the Regular Report option, in the Other tab.

Step 4

Click on Update to save the changes.