Nothing happens when I click on the Stars Icons

You are using the Prestashop or Woocommerce module for displaying your product reviews on your product pages. Unfortunately, when you click on the stars, the scroll to the review section does not work.

Rest assured, you can perform some initial checks on your end to try to identify the cause of this behavior.

Prerequisites 

Use the Prestashop or Woocommerce module to display your product reviews 

Procedure

🔧 Step 1: Check the hooks

• If you are using Prestashop, check that the integrated hook is the one displaying reviews on the product page {hook h='ExtraNetreviews'}
• If you are a Woocommerce user, check that the integrated hook is the one displaying reviews on the product page > hook ‘woocommerce_product_tabs.

👩‍💻 Step 2: Check for javascript errors

Check if there are any javascript errors in your code. Indeed, a coding error on your site can affect the proper functioning of the review display.

1/ Press the F12 key to open the browser console, or [right-click > Inspect]

2/ Click on the console option:

Use the scroll bar to go through the messages and ensure there are no errors:

👉 If you don't find any errors in the console, we invite you to contact our teams.