It is important to track your average rating per month to continuously evaluate customer satisfaction and adjust actions based on received feedback.
This metric displays the average rating of products for each month and can be accessed from the left-hand side menu: Statistics > Product Reviews
You will find it named Average rating per month.
The calculation formula is as follows: sum of product ratings for the month / total number of product reviews collected in the month
This metric is not affected by the date selector at the top of the dashboard.
The rating cannot exceed 5; if it does, there may be an issue with one or more reviews. If so, please contact our Customer Care team.
Each KPI displayed on this dashboard can be exported as PNG or CSV format.