Once your first review requests are sent, feel free to track each step of the review collection from your account!
This will allow you to check the status of each submission: scheduled email, sent, form opened, review submitted, reminder, or even detect any errors in the review request process.
> Click on the version corresponding to your menu:
| ✨ New Version | 🖥️ Historical Version |
Prerequisites
Automate the import of your purchase/service proofs to Verified Reviews via our latest collection method: API, SFTP, or Prestashop.
Access the Tracking Page
- From the left sidebar menu, click on
Collect Reviews, then Review request follow up.
- You will find the various filters available on the left of the table: experience date, request status, and review type.
Available Elements
| Experience Reference | Reference your purchase/service proofs that you have submitted. |
| Client Email | Client's email address. |
| Experience Date | The date provided in your purchase proofs. |
| Current Status | The status of your request and the date of the step it is at. |
Status
To track the progress of the review request, click on the status and get more details:
| Scheduled Email | The date the email is scheduled to be sent. This date will depend on the configuration of your sending delays. |
| Email Sent | All emails that have been sent. |
| Email Opened | The consumer opened the email but did not click on the form. |
| Form Opened | The consumer opened the email and clicked the button to access the form. |
| Review Submitted | The consumer filled out the review submission form. |
| Reminder | It is possible to remind consumers who have not opened the email, as well as those who opened it but did not respond. Don't hesitate to activate review request reminders. |
| Error | Requests that could not be sent. Either because the consumer requested not to receive emails from us, or because the email address is invalid. |
Order/Purchase or Service Proof Details
Click directly on the experience reference number to access:
- the date of the experience
- the method of transmitting the proof of purchase (Prestashop, API, SFTP, etc.)
- the client details
- the review request history
- the products associated with the review request (if you are collecting product reviews).