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Why do we recommend using the Chatbot?

  • Help you manage the issue on your own
  • Faster time to get a first reply
  • Gives more context to the Customer Care agent

Or maybe these articles can help?

Collect

Verify the review collection

Go to the left sidebar menu Review Collection, then Review Request Tracking. Check that the latest orders recorded on your e-commerce site have been correctly transferred to your Verified Reviews account. To do this, check the Experience Reference and Experience Date columns...

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How to configure and integrate the brand widget to display your brand reviews

From the Review Display tab, click Integrate My Widgets. You can then add a widget. Select the Brand widget type and click validate. You can now name your widget and change its appearance...

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How to configure and integrate the product widget to display your product reviews

From the Review Display tab, click Integrate My Widgets. You can then add a widget. Select the Product widget type and click validate. You can now name your widget and change its appearance...

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Activate

How to display my product reviews on Google Shopping (PLA)?

To check the data you send us: Go to the left sidebar menu, Review Processing. Click on Product Reviews at the top of the page. Then, select the product review of your choice and check the section dedicated to product data...

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