email;order_ref;order_date;delay;lastname;firstname
john@doe.com;ABE1449293;2016-04-11 11:39:10;14;DOE;John
john@doe.com;ABE1449293;2016-04-11 11:39:10;14;DOE;John
ben@carter.com;ABE1449254;2016-04-11 11:42:10;14;CARTER;Ben