Review Sharing is a feature designed to improve and balance your e-reputation across various review platforms. It allows you to display at the bottom of your thank you page a banner inviting the consumer to leave their review on a third-party platform such as Google or Trustpilot.
By benefiting from this feature, you also gain access to a dedicated dashboard that allows you to track the distribution of review requests across different platforms.
Learn more about Review Sharing.
This dashboard provides metrics on the number of shared review requests, clicks, as well as the evolution of these metrics. The main goal is to offer you a detailed view of the review collection performance on these different platforms, allowing you to adjust your solicitation strategy and maximize the impact of the requests sent.
To access it, go to the left sidebar menu Statistics > Review Sharing.
- Various filters are available depending on your Verified Reviews account settings: they are based on the solicitation date (the default display is: last 12 months).
- The Platform filter allows you to display data associated with the review platform of your choice: Google or Trustpilot.
Available Metrics
- Exposed Review Requests: total number of review requests displayed via Review Sharing this year. Comparison between the current year and the previous year.
- Clicks: number of times recipients clicked on the Review Sharing banner to share their review on the third-party platform. Comparison between the current year and the previous year.
- Click Rate: percentage of recipients who clicked among those who were exposed to the request. Comparison between the current year and the previous year.
- Evolution of Exposed Review Requests: shows the monthly progression of review requests displayed via Review Sharing, this year vs last year.
- Evolution of Clicks: number of clicks per month on the Review Sharing banner on your thank you page.
- Evolution of Click Rate: percentage of clicks per month relative to the exposed requests. Comparison between the current year and the previous year.
- Details by Platform.
Tracking these metrics helps evaluate the effectiveness of your Review Sharing collection and optimize every step of the process, from sending emails to publishing reviews on the different platforms.
Examples
- Tracking the impact of review requests allows you to measure the effectiveness of your sends and their distribution in order to adjust it based on platform performance.
- Using detailed analysis by site and country enables a company present in multiple markets to refine its collection strategy according to local preferences and the best performing platforms in each location.