Your Verified Reviews dashboards bring together a large amount of data about your reviews and performance. This information can take a long time to explore!
Ava, the AI conversational assistant from Verified Reviews, lets you query your account data in natural language and get direct, quick answers.
How does it work?
Ava is available on the right side of your analytics dashboards.
No need to manually review all your metrics: ask your questions directly in natural language, and Ava will answer based on your account data.
For example, ask why your rating has changed, what your customers are saying about delivery, or how a product is perceived, and get a direct, clear answer.
A 👍 / 👎 rating is available for every answer. Your feedback helps us monitor answer quality and improve the assistant with each version!
- Query your review data in natural language: the answer is displayed directly as it is generated.
- Answers are sourced from your own reviews: figures come from your actual data and are never made up. When Ava is unsure or the data doesn't exist, it tells you rather than guessing.
- Ava takes into account the active dashboard filters: answers correspond to the data you are currently viewing.
Suggested questions
Ava automatically suggests a few questions related to the information you are viewing—for example, “How has my rating changed over 12 months?” or “Which products are bringing my rating down?”
Click a suggestion and the question will be asked automatically—the fastest way to get started when you don't know where to begin!
Accessing Ava
- Go to the left sidebar menu of your Verified Reviews account
- Click
Analytics
- Select the dashboard of your choice
- Ava is located on the right side of the screen
Access is automatically enabled for eligible accounts.
Your account's administrators will then find Ava directly on all content dashboards (Overview, Published reviews, AI Review Insights, Brand and product criteria, NPS).
Receive your insights by email
In addition, you receive a regular summary of all your key metrics directly in your inbox. These emails highlight your main results and invite you to view your dashboards for a more in-depth analysis—a simple way to track your performance without logging in every day.
FAQ
Ava is available to administrators of eligible accounts, directly on the platform. No configuration is required on your end.
All the data from your dashboards, including AI Review Insights analysis. Your questions can therefore cover your ratings and volumes as well as what your customers are actually saying in their reviews.
Answers are generated from your actual review data, and the figures are sourced. When the data is unavailable or there is any uncertainty, Ava indicates this rather than guessing.
Ava is available on your content dashboards, primarily: Overview, Published reviews, AI Review Insights, Brand and product criteria, and NPS.
Ava uses your own reviews, which may be written in multiple languages.
Yes. Ava's answers take into account the active filters on the dashboard you are viewing. If you filter by period, product, or store, Ava answers for that specific scope.
A 👍 / 👎 rating is available for every answer. If you identify an answer that seems incorrect, click 👎: your feedback helps us improve Ava with each version.