You can add new users directly to your Verified Reviews account and set their permissions.
This article is about the new version of the user page. Click on the historical version if your menu looks like this:
| 🖥️ Historical Version | ✨ New Version |
|---|---|
User management is available from the left-hand side menu Account Management, then Users.
You must have an administrator role to access this page. If not, please contact a Verified Reviews administrator within your company.
4 different roles can be assigned to your users:
- Administrator: access to all account features.
- Moderator: limited access to review processing (brand + product).
- Product moderator: limited access to product review processing.
- Accounting: limited access to billing information.
Add a new user
- Go to the left-hand side menu
Account Management, then Users.
- Click the Add a new user button on the left.
- Fill in the required information and select the role you want to assign: Administrator, Moderator, Product Moderator or Accounting.
Assign a moderator to a shop
You can also assign one or several shops to a moderator user. This allows you to limit their access to viewing, replying to, and managing reviews related only to the assigned shops.
- Still from the menu
- When the right-hand panel opens, click on Associated Shops, then Assign shops.
- Choose the store you'd like to assign.
- Confirm your choice by clicking Assign.
This moderator will then have access only to the reviews for that store.
If you have multiple international accounts:
When a user is created, they are automatically available across all your accounts (for example FR and US).
However, their association with stores only happens on the account where the action was performed.
Example:
- If you create a “test” user from your FR account, it will be visible on both your FR and US accounts. However, it will only be assigned to FR stores.
- For the user to also have access to US stores, you will need to log in to your US account and manually associate them with the relevant stores.
- After creating your FR user, if they also need to handle US reviews, you must associate them with US stores.
- To do this, log in to your US account and go to the left sidebar menu Account Management > Stores.
- Select the store of your choice.
- Click Associate User, then search for the created user to confirm their association with this store.
- Repeat this process for all stores you want to associate with this user.
- When creating or editing the user, you defined the role of your choice.
- If the user needs access to multiple regions (FR+US), make sure the accounts are properly checked during creation.
Import multiple users at once
To save time, you can import several users at once.
- To do this, click on Import Users from the
- Download our Pre-filled File and complete it with the required information.
- Once completed, upload the file to the dedicated field (+).
- Your contacts will then be automatically added to your account!
Change a role
To restrict or grant permissions to your users, follow these steps:
- Go to the left-hand side menu
- Click the user line for the person whose role you want to change.
- From the right-hand panel, go to the Associated Roles field.
- Select the role you want to assign. The icon ✔️ indicates the selected role.
- Click Save to save your changes!
Reset a password
- From the user list, click on the person of your choice.
- Then click the Reset Password button from the right-hand panel.
Enable notifications
If a user is associated with a specific shop, you can enable the following notification:
To enable more specific notifications, go to the dedicated notifications page.
Delete a user
- Go to the left-hand side menu
- Click the user line for the person you want to delete.
- In the right-hand panel, click
Delete user.
Deletion is permanent.