When writing a review, your consumers do not always know which points to mention. They may then leave a very short or general comment that provides little information to future buyers.
AI Review Assist supports your customers as they write their review by suggesting relevant topics to address, directly in the form used to request reviews.
These suggestions help them enrich their testimonial while giving them complete freedom over the content of their review.
Review Assist does not write the review for the consumer or impose any content. The proposed topics are only suggestions intended to make it easier to write and enrich the review.
How does it work?
When your consumer writes their comment from the new review collection form, up to 3 topics may be suggested below the review writing field.
These topics are intended to give them ideas for subjects to address in their comment.
For example: depending on the experience being reviewed, the suggestions may encourage them to provide more details about certain aspects of their experience or the product purchased.
The consumer remains completely free to:
- follow one or more suggestions
- address other topics
- ignore all the suggestions!
No topic is required to submit a review.
What are the benefits of AI Review Assist?
By providing a few ideas to consider while writing, AI Review Assist encourages the collection of richer, more detailed, and more structured reviews.
More complete reviews notably make it possible to:
- provide more information to consumers who view your reviews
- better reflect the different aspects of the experience
- enrich the information available about your products
- improve the content available for features that analyze and use review content.
Consumers therefore benefit from more useful testimonials to help guide their purchasing decisions.
FAQ
The topics suggested depend on the type of review being collected!
- Brand reviews: AI Review Assist suggests general topics related to the experience with your brand. The topics may depend on the type of experience involved, such as an online or in-store experience.
- Product reviews: the suggestions are adapted to the category of the product being reviewed. The topics suggested may therefore vary from one product to another in order to present consumers with subjects relevant to their purchase: material, durability, size, etc.
The same topics are not always displayed: AI Review Assist selects suggestions from the available topics in order to diversify the subjects offered to consumers.
No, the proposed topics are only intended to support consumers as they write. They determine neither the content nor the sentiment of the review.
No, it is a writing aid, not a moderation tool. The feature therefore does not detect, while the review is being written, whether it is likely to be placed in moderation. Nor does it ask the consumer to modify their comment before sending it.
AI Review Assist cannot prevent a review from being submitted.
AI Review Assist is available with the new form for collecting Verified Reviews reviews and advanced plans.
If your account still uses the old form, you must migrate to the new review collection experience to use AI Review Assist.
You do not need to configure the topics. Once the feature is available on your account, the suggestions are automatically integrated into the review collection form. The topics suggested are determined by Verified Reviews based on the context of the review and, for product reviews, the category of the product concerned. You therefore do not need to manually create or manage a list of topics.
The suggestions are based on the review taxonomy associated with your account and are not limited to a single language. The feature can therefore support review collection in different linguistic contexts!
No. The topics are only suggestions. The consumer can follow or ignore them and remains completely free to choose the content of their review.
The form can display up to 3 topics while the review is being written.
No. The suggestions may vary. For product reviews, they are notably adapted to the category of the product being reviewed in order to offer relevant subjects.
No, the suggestions are not selected based on the rating given. Their purpose is to help the consumer expand on their testimonial without influencing their opinion.
In the current version of the feature, you do not need to configure the topics from your account. They are automatically determined based on the type of review and the associated context.