You have the ability to independently configure or modify the timing for sending product review requests to your consumers, in case you want these to be sent at a different time than the brand review requests.
In fact, in some specific cases, and depending on your industry, it can be useful to give some times to your customers to try the product they bought.
The procedure will depend on your method of automating order retrieval.
Please note that any changes made to the review request delay will only apply to future orders that have not yet been retrieved. It is not possible to modify the delay for orders that have already been retrieved, whose review request submissions are already scheduled.
Module automation
🖥️ Historical Platform
1/ Go to the menu Collect Reviews/Module Configuration
2/ Go to the section Collect reviews
3/ Define the delay (in days) of your choice in the second section. Please note that the delay applies from the date when the brand review request is sent.
For example, if you choose 5 days for the brand review, and 5 days for the product review, the product review will be sent 5 days after the brand review, and 10 days after the date of the order recovery (5 days + 5 days).
4/ Click on Send this configuration at the bottom of the page to save the modification.
✨ New Platform
1/ Go to the menu Collect reviews/Configuration
2/ Go to the section Collect with "name of the module"/Brand reviews
3/ Define the delay (in days) of your choice in the section "Product review". Please note that the delay applies from the date when the brand review request is sent.
For example, if you choose 5 days for the brand review, and 5 days for the product review, the product review will be sent 5 days after the brand review, and 10 days after the date of the order recovery (5 days + 5 days).
4/ Click on Save at the top of the page to save the modifications.
FTP or API automation
🖥️ Historical platform
- SFTP : The delay can be configured either from your CSV file using the 'delay_product' column or from the Account Management/My Account menu.
- API : The delay can be configured either from the query using the 'delay_product' variable or from the Account Management/My Account menu.
If you specify a delay in both your feeds and in the 'My Account' menu, the feed variable will take precedence. The feed variable 'overrides' the configuration set in your Rating & Reviews Back Office.
✨ New platform
1/ Click on the Collect reviews menu, and then click on Configuration
2/ Go to the Collection with other channels menu and define the delay of your choice.