Two user roles are available in the Q&A feature, allowing you to efficiently manage consumer questions and answers.
Below you’ll find details about their permissions:
Q&A administrators
- Configuration and management of Q&A users
- Setup and management of categories, brands, and products
- Technical integration of the module
- Customization of emails and forms
- Moderation of questions, answers, and reports
- Management of banned words
- Access to statistics
Q&A moderators
- Moderation of questions, answers, and reports
- Management of banned words
Create a new Q&A user
Administrators can create additional users for the Q&A feature.
To do this:
- From the left-hand menu of your Verified Reviews account, click
Questions & Answers.
- Then click
Moderator management in the left-hand menu of the page that opens.
If the user you want to create already exists on the global Verified Reviews platform:
- Click the
Import an existing user button at the top left of the page.
- In the User to import field, select the desired Verified Reviews user from the dropdown list, then fill in their first name, last name, and email address.
- They can then log in via this link, or through the usual Verified Reviews login page.
Click the blue + Create a new moderator button at the top left of the page.
The user will then receive an email allowing them to set their password.
If the person doesn’t already have a Verified Reviews account, they must use this link to log in to the Q&A space; they won’t be able to use the general login page.
By default, every created user has the moderator role. You must update the user profile to assign them as administrator – see below.
Manage Q&A users
To edit user permissions and access:
- From the left-hand menu of your Verified Reviews account, click
- Then click
- In the upper-left corner, use the dropdown menu to select the type of users you want to display — active, inactive, or all:
- Each user is represented by a card showing their first name or username and their role: click the pencil button
to edit it.
Moderator editing
Edit the following details:
- First name
- Last name
- Photo — with the option to delete the image if needed
Statuses:
- Active moderator: the user has access to the moderation features for questions and answers. Disabling a moderator will prevent them from logging into the Q&A space.
- Administrator: if you disable this option, the user will only have access to Q&A moderator features.
- Receive notification email: each day, the Q&A platform will send an email notifying the user that content requires moderation action.
Display restrictions
This section allows you to restrict or enable the visibility of questions and answers for each user:
- Categories: the user will only have access to questions and answers related to one of the selected categories.
- Category set: the user will only have access to questions and answers related to all selected categories.
- Banned categories: the user will have access to all categories except those selected.
- Brands: the user will only have access to questions and answers related to selected brands.
- Permissions: select here the specific actions you want the user to perform on the platform.
When no category, brand, or permission is associated with a moderator, they have unrestricted visibility.
Other
Default filtering: you can set the default display of questions and answers in the
Question list section of the interface: Questions requiring action or Published questions without answers.
Page access restriction: select the pages the user must not see in their space.
Site access restriction: only applicable if you have multiple sites.