In some cases, you have the option to collect product reviews from your consumers through a voluntary submission form.
This form allows you to occasionally request feedback from your consumers, outside of the traditional automated emails, via a dedicated page or location. These reviews will appear under the label Spontaneous review on the product widget. Learn more about how the source of your reviews is displayed.
Examples of use
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The post-purchase page of your website.
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Your online product pages.
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In-store, via a QR code or tablet.
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As part of a Gifted Reviews campaign through Influencer Marketing. We will automatically send the form once the consumer has tested the product and is able to write a review. These reviews will be displayed as: Incentivized and Verified.
Voluntary submission is a paid option. To learn more, please reach out to your CSM or contact our Care team using the contact icon at the bottom right of your screen.
How the form works
- The consumer provides their personal information, including the order or purchase reference (mandatory to ensure the review can be verified).
- They then fill out the Verified Reviews form, which is identical or similar to the one used for standard solicitations.
- A confirmation email is automatically sent so the consumer can validate their review:
Verification & moderation
Reviews collected through the voluntary submission form follow the same verification and moderation process as those from automated solicitations.
This includes:
- Validation of the consumer’s email (via the link sent in step 3).
- Verification of proof of purchase (via the “order reference” field).
- Review Management and Moderation in compliance with NF ISO 20488 standards.
- Displaying verified reviews with the “Verified Review” label on your product widget.
This approach ensures transparency and reliability of published reviews, in line with certified review collection standards!
Implementation
We will support you in configuring a form tailored to your goals and aligned with best practices!
Before implementation, we invite you to contact your CSM, or our Care team via the contact icon at the bottom right of your screen.