When the customer receives the review request email, they have the option to click on "I have not received my order."
This feature allows them to inform you of this situation.
👉 But what happens next?
When one of your customers clicks on "I have not received my order," it triggers a new review request that will be sent 15 days after the initial request.
This allows the consumer to leave a review as soon as they have received and/or tested the product, avoiding reviews like "I have not received my order, so I cannot give my opinion" that could impact your average rating or e-reputation.
We also recommend contacting this customer to learn more about their delivery. It could be a simple click error!
⚠️ This feature is available only for standard product review requests.