As part of the review collection process, Verified Reviews sends various types of communications to consumers. These messages aim to ensure the quality of published reviews while maintaining transparency throughout the process.
For example, a consumer might receive an email informing them that a review has been rejected and asking them to submit a new one that complies with the guidelines.
This article will explain in detail the different communications sent by Verified Reviews.
Review Request
You will find all the information and visuals related to the review request email and form on this page.
The email and form can be customized according to your needs.
Review Submitted
Below is the message displayed to the consumer once they have completed the review submission form:
Review Under Moderation
Consumers receive this email when a review is automatically flagged (for example, in case of profanity, personal data, or repetitive characters) or when the review is below the moderation threshold. moderation threshold.
This ensures a fair exchange between you and the consumer, while making sure the content complies with legal requirements before publication.
Your team and ours have 7 days to either reject or publish the review:
Replying to a Review
We notify the consumer when you reply to their review, whether it’s to thank them or to discuss a negative review. This email will invite the consumer to read your response:
Conversation Details
After receiving the previous email, the consumer will be able to view a summary of their conversation with you.
In case a review is rejected, your customer will be clearly informed of the reason:
New Review Request
Once the review is rejected by our team, the consumer will receive an email inviting them to submit a new review.
This time, the review must comply with AFNOR standards.
For example, the rating must match the content of the review:
Our team will only reject a review if it meets the list of rejection reasons validated by AFNOR.