Checklist for Collecting Reviews Effectively
For more than a decade, Verified Reviews has been the trusted partner for brands to collect and leverage reviews. Follow these key steps to maximize your response rate, improve review quality, and ensure a smooth experience for your consumers.
Get in touch
with an expert
Get in touch with a member of the team and learn how you can get the most out of Skeepers.
Click hereToday’s Checklist
Boost Your Skills
Key Features to Activate
Sending delays
Request feedback at the right time in your customer’s journey to collect more reviews!
Moderation threshold
Choose which types of reviews should automatically be placed in moderation before publication.
The Importance of the
AFNOR Certification
In accordance with the requirements of the AFNOR standard, our Transparency Charter* guarantees the publication of authentic, constructive, and relevant reviews.
It protects both businesses and consumers by ensuring total transparency. Thanks to a rigorous and structured moderation process, only reviews that meet quality criteria are published. If necessary, reviews can be reported based on clear reasons defined by the standard. (* View the transparency charter)
If a review does not comply with the Transparency Charter, we encourage you to report it using the available reporting reasons to place it in moderation and prevent its publication. Our team will then review the reported content and decide whether to approve or reject it in accordance with the Transparency Charter.
Know moreSome reviews submitted by your consumers are automatically flagged by our system. If a review comment matches any of the reasons listed in this article, it will be automatically rejected without any action required on your part.
Know moreAFNOR Certification grants the NF Service certification, which governs the collection, moderation, and publication of consumer reviews to ensure transparency, reliability, and impartiality.
Know moreReview Management & Moderation Process
Moderation is an essential part of the review collection and publication process. In line with our Transparency Charter, it ensures the publication of authentic and relevant reviews, while giving you the opportunity to interact, respond, and clarify each situation with your consumers.
Tips & Best Practices
- → Flag reviews that don’t meet the standard by selecting the appropriate reason. Our moderation team will review your request and decide whether to reject the review.
- → Reviews are published in chronological order, meaning that pending reviews block the next ones for up to 7 days.
- → Reviews containing insults are automatically flagged to our moderation team.
- → To ensure a smooth publication process, we recommend reviewing your feedback once a week.
Show Your Commitment to Consumers
Download our Marketing Kit: logos & badgeYou're part of the Verified Reviews community – so show it proudly!
Displaying the Verified Reviews badge on your communication materials instantly boosts your brand's credibility and demonstrates your commitment to quality and customer satisfaction.
A dedicated client team
The Moderation Team
Our Moderation Team ensures all flagged reviews are handled fairly and transparently. They apply compliance standards rigorously. In case of doubt, feel free to contact us through our dedicated page.
Customer
Success Managers
Our CSMs support you at every step, helping you refine your strategy and make the most of the platform. They can also introduce you to other Skeepers solutions designed to foster genuine connections with your customers.
Customer
Care Agents
Our Customer Care Team assists you with your day-to-day operational needs. They’re here to help you get the most out of the platform and resolve any issues. Don’t hesitate to reach out via the Help icon in your account or through the Help Center.
Q&A
How to save time when responding to reviews?
We recommend replying to as many reviews as possible – both positive and negative. Save time by using AI-assisted replies or predefined responses.
How to make the most of your reviews?
Follow Verified Reviews’ tips to get the best value from your collected reviews! (See more)
Can I monitor reviews that mention competitors?
Use keywords to monitor and automatically place certain reviews in moderation when they contain specific terms – allowing you to review or flag them before publication. (See more)
How to add a user?
You can add new users yourself! Assign moderator roles to collaborate efficiently on review handling. (See more)
Why choose Verified Reviews widgets?
Widgets are a powerful tool to boost consumer trust and significantly increase conversion rates. Verified Reviews widgets let you easily and freely display your reviews, stars, and average rating on your website. (See more)
What if a consumer wants to change their review?
Sometimes a consumer may want to update their review after submitting it – either due to a misunderstanding or a change after your customer service stepped in. Learn how it works here: The consumer wants to modify their review, how to proceed?
