✨ New version: user management

You can add new users directly to your Verified Reviews account and set their permissions.

This article is about the new version of the user page. Click on the historical version if your menu looks like this:

🖥️ Historical Version	✨ New Version

User management is available from the left-hand side menu Account Management, then Users.

Two different roles can be assigned to your users:

• Administrator: access to all account features.
• Moderator: limited access to the Review Management tab only.

Add a new user

1. Go to the left-hand side menu Account Management, then Users.
2. Click the Add a new user button on the left.
3. Fill in the required information and select the role you want to assign: Administrator or Moderator.

Assign a moderator to a shop

You can also assign one or several shops to a moderator user. This allows you to limit their access to viewing, replying to, and managing reviews related only to the assigned shops.

1. Still from the menu  Account Management, then Users: click on the user of your choice.
2. When the right-hand panel opens, click on Associated Shops, then Assign shops.
3. Choose the store you'd like to assign.
4. Confirm your choice by clicking Assign.

This moderator will then have access only to the reviews for that store.

Import multiple users at once

To save time, you can import several users at once.

1. To do this, click on Import Users from the Account Management Users page.
2. Download our Pre-filled File and complete it with the required information.
3. Once completed, upload the file to the dedicated field (+).
4. Your contacts will then be automatically added to your account!

Change a role

To restrict or grant permissions to your users, follow these steps:

1. Go to the left-hand side menu Account Management, then Users.
2. Click the user line for the person whose role you want to change.
3. From the right-hand panel, go to the Associated Roles field.
4. Select the role you want to assign. The icon ✔️ indicates the selected role.
5. Click Save to save your changes!

Reset a password

1. From the user list, click on the person of your choice.
2. Then click the Reset Password button from the right-hand panel.

Enable notifications

If a user is associated with a specific shop, you can enable the following notification:

To enable more specific notifications, go to the dedicated notifications page.

Delete a user

1. Go to the left-hand side menu Account Management, then Users.
2. Click the user line for the person you want to delete.
3. In the right-hand panel, click Delete user.