Filters are a powerful tool that help you save time when managing and analyzing your reviews.
A new review management interface is now available. Existing filters, still accessible in the same place, have been redesigned to help you better prioritize, miss nothing, and manage your reviews more efficiently, even with a large volume.
No features have been removed: the interface has been redesigned to improve readability and the hierarchy of information. It is a real time-saving lever and a quality boost in your review management.
To access it, go to the left-hand side menu
Review Management
What’s new with the new interface
- Highlighted filters: the most commonly used filters (for example, review submission date) are displayed first. Secondary filters are still available further down, such as publication or experience date, flagged reviews, tags, etc.
- Preferences saved: on your first login, no filter is selected by default. However, when you choose to display All reviews or return to Reviews to process, your selection is saved in your browser cache and automatically reapplied on your next visits.
- In addition, selected filters remain active when you switch tabs (Brand, Product, Google reviews), to avoid unnecessary re-entry.
To reset saved filters, click the button: Clear filters.
Reviews to process are now located in the filter section on the left-hand side of the page.
- Optimized mobile experience: review management is now responsive and smooth on mobile, supporting you wherever you work: ideal for in-store use or on the go – Learn more.
Tips from the moderation team
By intelligently combining certain filters, you turn your review management interface into a true control tool: clearer, faster, and more efficient.
We recommend selecting the earliest possible start date up to today, to display all reviews without having to search for them manually.
Prioritize the main filter Submission date, but keep in mind that the Experience date and Publication date filters are still available at the bottom of the page.
Reviews to process correspond to reviews awaiting action from you, or currently under moderation by our teams.
This means these are the reviews you should check as a priority in order to publish or flag them!
Quickly identify reviews with 1 to 3 stars that require a priority response, and isolate 5-star reviews for marketing actions (highlighting, testimonials, etc.).
- Without exchanges: identify reviews that have not received a response and handle them as a priority. Responding quickly to customer reviews shows your responsiveness and strengthens your brand’s credibility!
- With exchanges: track ongoing or already closed conversations.
Tip: ideal for customer service or support teams, as your responses can not only improve customer satisfaction but also boost your site’s visibility on Google by including the right keywords in your replies!
Prioritize reviews Under moderation to quickly view those that require your action or are currently being handled by our moderation team.
Pending reviews correspond to all reviews whose publication is temporarily blocked behind reviews under moderation.
Use the Under moderation filter as a real daily to-do list to manage your responses efficiently!
- Flagged review: identify reviews you have flagged to track exchanges or handling with our moderation team.
- Automatic flagging: to learn more about automatic flagging, read this article.
- Re-rated review: after a review is rejected, the consumer automatically receives a new request to submit a re-rating. It is therefore essential that you review these reviews!
In accordance with our transparency charter, Verified Reviews systematically informs the consumer of the rejection of their review, as well as the associated reason. They may also submit a new review after the first one is removed, up to a maximum of three reviews.
Tags are labels linked to a specific topic (such as delivery, product, or customer service), which you can assign to certain reviews. Tagging a review allows you to group it by category, identify recurring trends, and better analyze customer feedback, especially to spot frequent topics or areas for improvement.
You can also use tags to assign a review to a team or a colleague responsible for handling it. For example, all reviews tagged “delivery” will be handled by the logistics team. Finally, tagged reviews can be easily exported using the button at the top right after selection.