Review processing is an essential step, required by our Transparency Charter, in compliance with AFNOR requirements. It consists in reviewing and managing all reviews submitted by your consumers.
This action can be carried out before or after the automatic publication of reviews.
For physical locations, post-visit review processing is a key driver of e-reputation!
Regularly consulting and processing customer feedback helps enhance your brand image, quickly identify areas for improvement, and strengthen consumer trust.
- Thanks to mobile access, you save time: check your reviews in real time, wherever you are.
- Use the filters best suited to your business to quickly identify priority reviews to process and flag, if necessary.
- Finally, save time with AI-Review Response, while continuing to focus on your responsibilities as a store manager.
To do so,
- Log in to your Verified Reviews account
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Go to the left-hand side menu
Review Management
- View, publish, flag your reviews, and reply to your consumers in just a few seconds!
Tips from the moderation team
By smartly combining certain filters, you turn your review management interface into a true control tool: clearer, faster, and more efficient.
We recommend selecting the oldest possible start date up to today, in order to display all reviews without having to search for them manually.
Use the main filter Submission date, but keep in mind that the Experience date and Publication date filters are still available at the bottom of the page.
Reviews to process correspond to reviews awaiting action from you, or currently under moderation by our teams.
This means these are the reviews you need to check first in order to publish or flag them!
Quickly spot 1- to 3-star reviews that require a priority response, and isolate 5-star reviews for marketing actions (highlighting, testimonials, etc.).
- Without exchanges: identify reviews that have not yet received a response and process them as a priority. Responding quickly to customer reviews shows your responsiveness and strengthens your brand’s credibility!
- With exchanges: follow ongoing or already closed conversations.
Tip: ideal for customer support or customer relations teams, as your replies can not only improve customer satisfaction but also boost your site’s visibility on Google by including the right keywords in your responses!
Prioritize Under moderation reviews to quickly view those that require your action or are currently being processed by our moderation team.
Pending reviews actually correspond to all reviews whose publication is temporarily blocked behind reviews under moderation.
Use the Under moderation filter as a real daily to-do list to manage your replies efficiently!
- Flagged review: identify the reviews you have flagged in order to follow the exchanges or the processing with our moderation team.
- Automatic flagging: to learn more about automatic flagging, check out this article.
- Re-rated review: after a review is rejected, the consumer automatically receives a new request to submit a re-rating. It is therefore essential that you review these ratings !
In accordance with our Transparency Charter, Verified Reviews systematically informs the consumer of the rejection of their review, as well as the associated reason. They may also submit a new review after the first one is removed, up to a maximum of three reviews.
Verified Reviews recommends replying to as many reviews as possible, whether positive or negative.
AI-assisted replies help you save time while maintaining consistency and an appropriate tone in your exchanges. This way, you can respond quickly to a large volume of reviews!