81% of consumers check Google reviews before visiting a business, and these reviews play a decisive role in their decision-making process.
To help you better manage your local online reputation, we offer the Google Reviews feature: a centralized interface and easier review responses - particularly with AI -to strengthen customer satisfaction.
Respond
to your Google Business Profile reviews directly from your Verified Reviews account:
Prerequisites
- Have one or more valid Google Business Profile accounts.
If you were already using the previous version of Third-Party Reviews management - Google -, you must follow the setup steps below to use the new version.
Setup
- Go to the left-hand side menu
Administration, then Google Business Profiles/Google my Business
- Click Refresh and sign in to your Google account.
- Back on the Verified Reviews page, a pre-filled file is now available for download.
- Complete column C of this file by associating your Google locations with your Verified Reviews stores. Using the drop-down menu options, choose the ID corresponding to the store of your choice.
- Then upload your file to the designated location.
The following options are also available in the drop-down menu in column C:
- Remove this GBP from this website: reviews from this Google Business Profile location/page will not appear in the Verified Reviews interface.
- Give access to this place reviews to all admins and moderator on this website: reviews from this Google Business Profile location/page will appear in the Verified Reviews interface and will be visible to all users, regardless of their role.
Permissions follow the access rights to your stores. If a Verified Reviews user has access to a location linked to a Google Business Profile account, they will be able to view and respond to its reviews. Your administrators can grant global access if necessary.
How it works
- Go to the left-hand side menu
Review management: all your reviews, from Google and Verified Reviews, are now centralized. View, sort, and filter them by store, period, or rating.
- Write your responses and send them to your consumers directly from your Verified Reviews account! AI-assisted responses suggests wording adapted to the tone of the review, with a touch of empathy, allowing you to handle your reviews quickly and professionally.
- Your response is then automatically published under the corresponding review on your store’s Google Business Profile listing.
Google reviews may take up to 24 hours to appear in your Verified Reviews review management area.
Important points
- It is not possible to use Verified Reviews usual review management features, such as reporting or the moderation threshold. You can only respond to consumers who have left a review on your Google listing.
- In accordance with Google’s rules, only one response is allowed per review; it is not possible to start a conversation with the consumer.
- As on Google, you can, however, edit your response once after sending it.
- If you add a new store to your Verified Reviews account after configuring the Google Reviews feature, you will need to repeat the process from the beginning (refresh, complete the file, etc.). You will then need to wait another 24 hours for reviews from this Google location to be retrieved by Verified Reviews - see the How it works section.
FAQ
Yes, the platform is available in English, French, German, Portuguese, Italian, and Spanish. Each user will only have access to reviews from their market.
It may take a few minutes, but your responses are transferred to Google Business Profile as soon as you send your response from Verified Reviews.
No, all business structures, even those without a store, can activate the Google Reviews feature. In that case, your pre-filled file will offer only one association option.
Yes, each Google Business Profile account must be linked to an Verified Reviews store via the pre-filled file, or configured for global access according to your needs.
No, Google review content cannot be edited, reported, or deleted from the Verified Reviews interface. Only your responses can be published. We invite you to contact Google to report a review that does not comply with consumer protection rules.