You can export the reviews you’ve collected using different methods, depending on your collection mode: API, FTP, or manual export.
These options allow you to easily integrate your reviews into your internal tools by choosing the method that best fits your infrastructure.
You can also customize your export feeds to retrieve only the data you need.
1. Customize the feed
- Go to the left-hand menu,
Display reviews, then
Retrieve my reviews
- Click the Feed customization tab, then select the corresponding Site/Product API:
- Select, deselect, or rename the data you want to include in your export.
- Save the configuration.
Feeds are composed of standard, non-editable data. The default export data named Standard Fields (visible on the right side of the page) cannot be modified.
2. Export reviews
API method
Thanks to the publication API, adapt the display of your reviews so that they integrate naturally into your site and your visual identity, and take advantage of our latest display features. Strengthen trust and credibility with your consumers while driving a significant increase in conversion rates.
You can pass the technical documentation on to your IT team so that they can set up the export on their side.
During the integration, your team will notably need the credentials required for the authentication step. You can retrieve them directly from the dedicated tab.
You now need to retrieve the key for the new publication API in order to configure your feed and export your reviews.
We invite you to consult the following documentation.
Once this option is active, files will be generated automatically. These resources are updated nightly between 1 a.m. and 3 a.m.
If you make changes to your feed and want to force file generation, click the Generate all files button.
Manual export
- Go to the left-hand menu
Review management.
- Choose the Brand reviews or Product reviews tab and apply the filters of your choice on the left side of the page.
- Select all filtered reviews by checking the dedicated box to the left of the Refresh button.
- Click the Export button. A file containing all reviews will be generated.
Please note that exports are limited to 5,000 rows at a time.
If the changes you made to your feed haven’t been reflected in your review results, we invite you to contact our support team.