You can export the reviews you’ve collected using different methods, depending on your collection mode: API, FTP, or manual export.
These options allow you to easily integrate your reviews into your internal tools by choosing the method that best fits your infrastructure.
You can also customize your export feeds to retrieve only the data you need.
1. Customize the feed
- Go to the left-hand menu,
Display reviews, then
Retrieve my reviews
- Click the Feed customization tab, then select the corresponding Site/Product API:
- Select, deselect, or rename the data you want to include in your export.
- Save the configuration.
Feeds are composed of standard, non-editable data. The default export data named Standard Fields (visible on the right side of the page) cannot be modified.
2. Export reviews
FTP method
- If you’re not yet using the FTP method and would like to, please contact our support team.
- If you’re already using the FTP method to retrieve your reviews: please note that reviews are uploaded daily, and you’ll receive an updated file every day.
You can immediately check how your data feed evolves.
- Go to the left-hand menu
- Select the relevant FTP feed.
- From the Test the reviews feeds tab, choose the feed you want to export (daily for today’s reviews / full for all reviews).
- Then click the Send button.
A new FTP version will be available soon. Learn more.
API method
- In the menu
-
Check the box Enable daily generation of site review files:
- Perform the same action on the Product API tab.
Starting in March 2026, this API version will no longer be maintained. You’ll need to retrieve the new publishing API key to configure your feed and export your reviews.
We invite you to read the following documentation.
Once this option is active, files will be generated automatically. These resources are updated nightly between 1 a.m. and 3 a.m.
If you make changes to your feed and want to force file generation, click the Generate all files button.
Manual export
- Go to the left-hand menu
Review management.
- Choose the Brand reviews or Product reviews tab and apply the filters of your choice on the left side of the page.
- Select all filtered reviews by checking the dedicated box to the left of the Refresh button.
- Click the Export button. A file containing all reviews will be generated.
Please note that exports are limited to 5,000 rows at a time.
If the changes you made to your feed haven’t been reflected in your review results, we invite you to contact our support team.