You've decided to place your trust in Verified Reviews, and we'd like to thank you!
Now you're ready to embark on a new adventure: soliciting your customers after a purchase, measuring their satisfaction, evaluating areas for improvement and spreading the Voice of the Customer.
Set up your profile & add users
Once you have created your account, follow these instructions:
- Start by completing your profile data, then fill in the contact information.
- You can also add a new user if required!
Don't forget to activate notifications to keep up to date with your account activity.
Install & configure collection
Once your account has been set up, you can automate the transfer of your proofs of purchase. Verified Reviews will automatically retrieve all your customers' purchase data. This will trigger your review requests.
Step 1: Automate data collection:
There are 3 methods of automation:
API, SFTP and CMS connector (Prestashop, Magento, Woocommerce... etc).
Click on the method that best suits your project and resources to find out more:
Step 2: Set collection parameters:
- Configure the sending of brand review requests and customize their delivery times to suit your needs.
- Do the same with product reviews.
- To solicit consumers who didn't have time to leave a review the first time: activate the reminder.
- Manage marketing pressure and avoid over-soliciting your regular customers.
- If you wish, you can import an order history file to solicit customers that already made a purchase before you subscribed to Verified Reviews.
- Personalize your email and review request form.
To check that your account is set up correctly, we invite you to read this article: Verify the collection of reviews
Monitor and moderate your reviews
- Once you've sent your first review requests, monitor your review collection directly from your dashboard!
- You can also respond to each review and moderate them.
Once you've done this, you can publish your reviews!
Publish your first reviews
It's time to give visibility to your reviews!
- To do so, use Verified Reviews certificate and integrate our widgets on your website.
- We also advise you to post your reviews on third-party platforms such as Google to increase your brand awareness and improve your e-reputation.
If you wish, you can also retrieve your collected reviews via API or SFTP. To do this, consult our "Retrieve your reviews" category.
Thanks to these instructions, you now have all the keys you need to get to grips with the Verified Reviews platform and make the most of your UGC - User Generated Content*.
To learn more about our solution, please consult our Best Practices.